To do this, go to File > Options > Trust Center > Automatic Download, select the following two options: Prevent Outlook to download external contents.To resolve this issue, use one of the following methods: Step 3 - Check the problem caused by external content Let the task in process finish its job before you try another action. If you try to perform other actions while Outlook is in use, Outlook may not respond. If Outlook is in use by another process, this information is displayed in the status bar at the bottom of the screen. This is because these processes can use a large number of resources. Performance may be decreased if you use the Outlook AutoArchive feature or sync to Outlook with a mobile device. Step 2 - Make sure that Outlook is not in use by another process For more information, see How to install the latest applicable updates for Microsoft Outlook (US English only). Make sure that the latest updates for Outlook are installed. Install Windows updates in Windows Vista.To install the latest Office updates, click the link for your version of Windows, and then follow the steps in the article: By installing important, recommended, and optional updates, you can often correct problems by replacing out-of-date files and fixing vulnerabilities. This might be because Windows Update is not configured on your computer to automatically download and install recommended updates. The Office installation on your computer might not be up to date. If you are on a supported Outlook plan and still have issues, please contact us for further assistance.These steps are provided in a specific order based on commonality and complexity. If you have issues pinning ActiveCampaign’s Outlook Add-in in your inbox and sent folders, ensure you are on a supported Outlook plan. In order to successfully use the Taskpane Pinning feature, you’ll need to initially select the pin icon in the header of our Outlook Add-in (as seen in the picture below) in each view you’ll be using it in (inbox folder, sent folder, drafts folder, etc.). Outlook 2016 or later on Mac (version 16.13.503 or later). Outlook 2016 or later on Windows (build 7668.2000 or later for users in the Current or Office Insider Channels, build 7900.xxxx or later for users in Deferred channels).Taskpane Pinning is only supported for Microsoft 365 subscribers using the following: If none of the above resolves the issue, you will need to reach out to Microsoft for support with the Office365 configuration. Read more about Encrypting Email Messages. If they are, we are not able to run the Add-in for encrypted messages. To confirm if your emails are encrypted, you will need to ask your IT team. Emails for that account are encrypted for security.This article explains how to Enable the Reading Pane. The Outlook Add-in reading pane is disabled for that specific inbox.This article explains how to Check Optional Connected Experiences Enabled. The admin user has enabled the ability to access the Microsoft Store and the ability to install Add-ins, but has not enabled the use of the optional connected experiences.There can be a few causes for why the Outlook Add-in button is grayed out for an installed Add-in on a particular account. Outlook Add-in Button Graying Out When Clicking between Different Inboxes Please contact our Customer Experience Team if you have any further questions. Run the Add-in to test and see if the issue continues.įor more information on this issue, visit Understanding the Office Add-ins runtime.Click “Ok” to close the Internet Options window.Select “Enable” under “Active Scripting.” On that page, select “Custom level” and scroll down to the “Scripting” section.Once the window opens, s elect the “Security” tab and then select “Internet.”.Select the Windows button > search for “Tools” and select “Internet options.”.To resolve this, follow the steps outlined below: The Outlook Add-in might be loading blank because of a script being blocked. This will update your runtime environment to use Edge instead of Internet Explorer 11. To fix this issue, you’ll need to install WebKit2 from Microsoft. If this happens, here are some things you can check: Internet Explorer 11ĪctiveCampaign does not support Internet Explorer 11, and Microsoft will no longer support this browser beginning in August, 2021. If you're on a Windows machine and running the Outlook Add-in in the Outlook Desktop app, you might encounter a blank screen when trying to load the Add-in. See the Getting Started with the ActiveCampaign for Chrome extension help article for additional resources.Lite plan users will have limited functionality.This article contains commonly asked questions and different methods you can use to help you troubleshoot these issues when they arise. There may be times when you experience unexpected behavior with the ActiveCampaign Outlook Add-in plugin.
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